14. Click-to-Call

The Click-to-Call feature enables communication directly from a web browser (WebRTC) simply by clicking a link. The link can be emailed to a client or patient so they can participate in an audio or video call (see below 11.2 Making a Click-to-Call link call). It's another dimension of your business phone line and can be placed on your website (associate with a "call me" button) or used in an email signature. Website visitors or email recipients do not have to sign in or download any additional software as the entire app is based on technology supported by browsers.

  • HD audio

  • Video

  • Instant messaging

There is no limit to the number of Click-to-Call links for a company account. There are two types of links:

  • personal Click-to-Call link pointed to a user

  • a Click-to-Call link generated by the company V2VUC admin which can be pointed to a user or call group

In the My profile menu, a regular user can only create and manage one c2c link. This is a user direct line.

When creating a Click-to-Call link you decide what options should be allowed. Customers can chat with you or even have a video conference while browsing your website.

Both calls and chats will be received on your smartphone UC app, on your web browser (V2VUC Portal) or the call can be answered on your Grandstream IP phone.

The answering rules will work too - if a Click-to-Call link is directed to a user the answering rules will apply like any other incoming call.